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Shipping Policy

A legal disclaimer

Shipping Policy

This Shipping Policy applies to all purchases made through RECOGNISED and is governed by Australian Consumer Law (ACL).

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Processing Times

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  • All orders are processed within 1-4 business days after payment is received.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we experience a high volume of orders or stock delays, shipments may be delayed. We will contact you by email if there will be a significant delay.

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Shipping Rates & Delivery Estimates

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  • Shipping charges are calculated and displayed at checkout.

  • Estimated delivery times:

    • Standard Shipping (Australia Post or equivalent): [5-14 business days]

    • Express Shipping: [3-7 business days]

  • Delivery times are estimates only and not guaranteed. Factors outside our control (e.g., postal delays, customs, or natural events) may affect delivery.

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Domestic Shipping (Australia)

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  • We ship Australia-wide using [e.g., Australia Post, Sendle, etc.].

  • A tracking number will be provided once your order has been dispatched.

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International Shipping

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  • We ship to selected international destinations. Shipping costs and delivery times vary depending on the country.

  • Customers are responsible for any import duties, taxes, or customs fees charged by their country.

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Order Tracking

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Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

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Wrong Address / Undeliverable Packages

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  • Please ensure your shipping address is entered correctly at checkout.

  • We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.

  • If an order is returned to us due to an incorrect address, re-shipping costs will apply.

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Lost or Damaged Items

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  • If your order arrives damaged, please contact us within 24 hours with photos of the damage.

  • While we are not liable for goods damaged or lost in transit, we will assist you in lodging a claim with the carrier.

  • Under Australian Consumer Law, you are entitled to a replacement or refund if goods are faulty, damaged, or not as described.

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Consumer Guarantees (Australian Law)

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Our Shipping Policy complies with the Australian Consumer Law (ACL). This means:

  • You are entitled to a refund or replacement if goods are faulty, significantly different from what was described, or not fit for purpose.

  • Change-of-mind returns are at our discretion and may not include shipping refunds.

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Contact Us

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If you have any questions regarding shipping, please contact us at:
RECOGNISED CLOTHING
Email: info@shoprecognised.com
Phone: 0416 525 675

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